1 Welcome to the home of Extreme Fliers Ltd, we have an exciting range of must have toys for 2009/10 and we can’t wait to share them with you. Set out below are some terms and conditions to make your service simple, efficient and give you the best we can.

2. ORDERING FROM US
2.1 You can place an order with us directly by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.
2.2 Our acceptance of an order takes place when we dispatch the order. We will send you a dispatch confirmation by email. When we dispatch the order the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.
2.3 We may refuse to accept an order:
(a) where goods are not available;
(b) where we cannot obtain authorization for your payment;
(c) if there has been a pricing or product description error; or
(d) if you do not meet any eligibility criteria set out in our terms and conditions.3. PRICING
3.1 Where we charge for postage, packing, carriage and insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure. This helps you to receive a 1^st class service
3.2 Our prices are reviewed periodically and can change accordingly.3a. DELIVERY
3a.1 We aim to dispatch the goods ordered by you within 1-5 days upon receipt and authorization of you payment. However if you pay by cheque/postal order, please bear in mind it can take a few days for the post to reach us, also allowing for weekends and Bank Holidays as well as time for a cheque to clear. If placing order via eCheque please bear in mind that this can take up to 10 days to process. 3a.2 Delivery prices provided are to mainland UK and worldwide. Deliveries to any off-shore islands, international addresses and certain parts of Scotland/Highlands will incur delivery surcharges. These charges will depend on your postcode and the product you are purchasing. Please contact us prior to ordering to clarify costs. If you order and a delivery surcharge is require a member of our team will be in contact by e-mail or phone. 
3a.3 To follow are details of some destinations where surcharges will be payable:
Eire
Highlands of Scotland 
Isle of Wight
Isle of Man
Northern Ireland 
Scottish Islands
Northern Ireland 
3a.4 Deliveries to the above destinations may take an extra day or two. Goods will be dispatched to the postal address you have given in your order. 
3a.5 Please note we will not dispatch to PO Box or BFPO addresses. 
3s.6 Extreme Fliers aims to use the best delivery service possible.
3s.7 We will make the necessary arrangements for dispatching and delivering the goods to you. Should there be no-one at the address to take delivery, our courier will leave a card, giving full instructions for you to re-arrange a more convenient time of delivery.4.

CANCELLATION AND RETURNS POLICY
4.1 If you wish to cancel your order: 
(a) you can notify us by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you. If you wish to cancel an order or return an item please send an e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting your order number, full name and address and we shall then reply to you with details of where and how to return the item.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required. Visit our customer care page
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
In the event that the product has been used.

In the event that the product returned is not in suitable condition for resale upon inspection.

4.5 The product warranty and return policy does not cover accidental or collision damage. However in the event of accidental or collision damage please, get in touch (click here) and we will endeavour to help solve the issue at our discretion.

4.6 Faulty products are eligible for a replacement or refund and if it is discovered to be faulty as in, it does not conform to the specifications as stated in the instructions, we will cover the return postage,. The faulty will be determined by inspection upon return to asses if the product is genuinely fault or has suffered from accidental crash damage..